What Customer Success Means To Us
At Fernway, we believe in communication. And we love it.
It’s the key to creating the best possible experience for our customers. When you talk, we listen, and we respond.
That’s why we’re always available to talk – whether you’re DM’ing us on Google Business, LinkedIn, Instagram, Twitter, calling us, emailing us, hitting up our pop-up events, and of course, hanging out at our parties.
We love hearing from you. It doesn’t matter if it’s to share feedback, ask questions, or just chat about our shared passion for cannabis. We believe that the more we talk to you, the better we can understand your needs and wishes. And as a customer-focused business, that’s always our top priority. It’s pretty simple.
So, how can you contact us? Here are some of the best ways:
- Google Business DMs: You can send us a direct message on our Google Business page. We’ll get back to you as soon as possible.
- LinkedIn: We’re active on LinkedIn and love connecting with our customers there. Just search for Fernway and send us a message.
- Twitter: Follow us on Twitter and send us a tweet or direct message. We’ll be sure to respond promptly.
- Phone: If you prefer to talk on the phone, we’re available during business hours.
- Email: Shoot us an email at email@example.com. We typically respond within 24 hours.
- In-store: Visit one of our retail partners and speak to one of our knowledgeable staff members in person.
- Pop-up events: Keep an eye on our social media pages for information about upcoming pop-up events. We love meeting our customers face-to-face.
- Parties: Last but not least, we always look forward to our parties. It’s the perfect opportunity to celebrate with you and get to know you better.
We’re committed to providing the best possible customer experience, and that starts with open and honest communication. So don’t hesitate to hit us up anytime. We’re seriously ready and eager to chat and learn more about what you want and need.
And finally – if you’ve had a positive experience with us, we would greatly appreciate it if you leave a review on Google. It helps us reach more people and your feedback helps us improve. Lauryn Hill said it best when she said, “don’t be a hard rock when you really are a gem.” Your perspective is precious to us, so don’t hold back. Hit us up, leave a review, and let us know how we can make your good life even better.